Dinesh Manoj Sivagure from Sri Lanka, holder of ABE Diploma in Business Management
Works for: Aitken Spence Plc
Position: Operations & Customer Service Manager
Manoj used his ABE qualification to go on to successfully achieve an MBA. He now works for a blue chip conglomerate and manages a team of people.
“Hi, I am 35 years old and married with two lovely kids. I love my job as every day I use it to learn something new.
I am working at Aitken Spence Plc. Listed in the Colombo Stock Exchange, the company is a blue chip conglomerate with a strong regional presence in hotels, travel, maritime services, logistic solutions, plantations, power generation, financial outsourcing, insurance, IT, printing and the apparel sectors.
I have to ensure that all our operations go smoothly. We have a network of over 3,000 sub agent partners around the country. In a very simple way my primary responsibility is to provide a better service to our customers and agent partners.
As a person responsible for customer service, I have to make sure that all our customers are satisfied with the service provided by our network. In operations, I ensure our systems are working without technical error. New sub agent registrations, branding (signs/stickers), performance training and many other activities are involved from time to time.
To carry this out I have a well-trained team of sixteen employees. I enjoy experiencing different issues every day.
ABE was a great starting point. It provided me with a good academic background which led me to complete an MBA successfully.
ABE is a ladder to move on to success within short period of time. It not only grows you on an academic level, it also makes you rich with many life experiences.”