First ten daysAfter publishing results, a period of ten working days is allowed for any Enquiries About Results and Appeals.
The next ten daysWe commit to taking no more than 10 working days from receipt of forms to review and process all Appeals.
Once this process is complete we can then start printing certificates. No learners should be disadvantaged which is why we cannot print until any queries, that could hold up someone’s certificate, have been dealt with – we endeavour to complete this process as quickly as possible.
Each person’s certificate is printed individually according to Ofqual requirements. Because this is a secure process and certificates have built in features which protect them against fraud, printing for so many can take time.
The next four to six weeks
As much as possible we try to post all certificates together at the same time, so that all learners, ideally, receive their certificates around the same time. However, postal services between the UK and different countries can vary considerably and, sometimes, even different regions can receive documents at different times.
Because of the variances in postage we ask you to allow three months from issue of results to receive your certificate. But this is the worst case and usually most people receive their certificate sooner than this. In the unlikely event that after three months your certificate has not arrived please contact us immediately so that we can trace what has happened to it and, if necessary, issue a replacement. We can only issue replacements if we are told of a certificate not arriving between three and six months of the result date, so don’t allow too much time to pass before contacting us.
Three months after results
Whilst waiting: we have published results in a printable format. This means you can use it as printed evidence of your achievement before your certificate arrives. Also see our check list below to ensure your certificate is dispatched correctly.
We look forward to sending your certificate and wish you every success in your future endeavours.